Altea provides a unique service, bringing you professional, spa inspired treatments located in the conservation area of Downley.
Our company is based on the belief that our customers' needs are of the utmost importance. All our therapists are professionally trained and our entire team is committed to meeting those needs. As a result, a high percentage of our business is from repeat customers and referrals.
We would welcome the opportunity to earn your trust and deliver you the best service in the industry.
ALTEA Terms and Conditions
Booking & Payment Conditions
There is a minimum payment limit on card payments of £10. Transactions below this value will be subject to a 50p supplementary charge.
We do not accept £50 notes under any circumstances.
Child Friendly Policy
Whilst we warmly welcome mothers and children of all ages, we do need to maintain a relaxing atmosphere and safe environment for all patrons and will need to exercise controls where any behaviour is considered inappropriate or disruptive to our clients and therapist’s.
Cancellation charges will not be levied where 24hrs notice has been provided, however, a cancellation fee will be made where notice has not been provided, in order to cover the therapist’s time costs.
We do acknowledge that bookings need to be cancelled on occasions and a maximum of 3 cancellations per client will be allowed in every 6 month period, before a charge is raised.
Altea vouchers are only valid for 6 months from the date endorsed on the voucher, although we do accept advance booking for treatment’s beyond this date as long as the booking has been made within the vouchers validity period. Advance booking can be made up to 4 weeks in advance.
Vouchers are not redeemable for cash and the validity cannot be extended under any circumstances.
Vouchers must be presented on the day of your booking and in advance of the treatment session.
Altea is not responsible for lost or dilapidated vouchers and replacement vouchers will not be issued under any circumstances.
Senior Citizen Discounts (Over 60 years of age)
As of the 01 April 2017 we will be offering discounted sessions only on Wednesdays (09.00 to 17.00) and Thursdays(10.00 to 14.00) for clients over 60 years of age. Proof of age may be requested before the therapy session and most forms of photo ID are accepted.
-High Wycombe -